{"id":10,"date":"2022-05-30T23:45:42","date_gmt":"2022-05-31T02:45:42","guid":{"rendered":"http:\/\/www.camisa.shop\/?page_id=10"},"modified":"2026-09-08T09:29:26","modified_gmt":"2026-09-08T01:29:26","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/www.camisa.shop\/de\/refund_returns\/","title":{"rendered":"Shipping &#038; Returns Policy"},"content":{"rendered":"<h2 class=\"wp-block-heading\">Shipping &amp; Returns Policy<\/h2>\n\n\n\n<p><\/p>\n\n\n\n<p>We want to make your shopping experience simple and worry-free. Please read the information below about order processing, shipping, customs, returns, and refunds.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">1. Order Processing Time<\/h2>\n\n\n\n<p>Orders normally take <strong>3\u20137 business days<\/strong> to prepare before shipment.<\/p>\n\n\n\n<p>Processing time includes order confirmation, product preparation, quality checking, and packing. Please note that processing time is separate from shipping time.<\/p>\n\n\n\n<p>If your order has <strong>not been shipped after 7 business days<\/strong>, please contact our Customer Service team. We will check your order and help you as soon as possible.<\/p>\n\n\n\n<p>Customized or personalized products may sometimes require additional preparation time.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">2. Shipping &amp; Tracking<\/h2>\n\n\n\n<p>Once your order has been shipped, you will receive a <strong>shipping confirmation email<\/strong>.<br>The email will include your tracking information.<\/p>\n\n\n\n<p>You can also check your tracking number at any time:<\/p>\n\n\n\n<p><strong>My Account \u2192 Orders \u2192 Order Details<\/strong><\/p>\n\n\n\n<p>Please allow some time for the shipping carrier to update the tracking information after your package has been shipped.<\/p>\n\n\n\n<p>In some cases, an order may be shipped in more than one package. If this happens, each package may have its own tracking number.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">3. Delivery Time<\/h2>\n\n\n\n<p>Delivery time depends on your country, shipping method, local carrier, and customs clearance.<\/p>\n\n\n\n<p>The estimated delivery time shown on our website is an estimate only and does not include the <strong>3\u20137 business day order processing time<\/strong>.<\/p>\n\n\n\n<p>International shipments may sometimes be delayed because of:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Customs clearance<\/li>\n\n\n\n<li>Flight or transportation delays<\/li>\n\n\n\n<li>Local carrier delays<\/li>\n\n\n\n<li>Bad weather<\/li>\n\n\n\n<li>Holidays or peak shopping seasons<\/li>\n\n\n\n<li>Incorrect or incomplete delivery information<\/li>\n<\/ul>\n\n\n\n<p>These situations are outside our direct control, but we will always try our best to help you if there is a problem with your shipment.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">4. Customs Duties &amp; Import Taxes<\/h2>\n\n\n\n<p>International orders may be checked by customs in the destination country.<\/p>\n\n\n\n<p>Depending on your country&#8217;s rules, customs duties, import taxes, or other fees may apply.<\/p>\n\n\n\n<p>If your order clearly shows that <strong>Import Duty is Prepaid<\/strong> at checkout, the covered import duty has already been included according to the service shown on your order.<\/p>\n\n\n\n<p>Otherwise, any local customs duties or import taxes charged by your country may be the customer&#8217;s responsibility.<\/p>\n\n\n\n<p>Customers are responsible for providing correct information and cooperating with local customs when necessary.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">5. Customs Seizure Protection<\/h2>\n\n\n\n<p>We understand that international packages may occasionally be seized or confiscated by customs.<\/p>\n\n\n\n<p>If your package is <strong>officially seized by customs and cannot be delivered<\/strong>, please contact our Customer Service team and provide your order number and any available tracking or customs information.<\/p>\n\n\n\n<p>After we confirm the situation, we will provide <strong>one free replacement shipment<\/strong> for the affected order.<\/p>\n\n\n\n<p>You will not need to pay again for the replacement products or standard reshipping.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Important<\/h3>\n\n\n\n<p>Our Customs Seizure Protection covers <strong>one replacement shipment only<\/strong>.<\/p>\n\n\n\n<p>If the replacement package is also seized or confiscated by customs, we will <strong>not provide another replacement or refund for the same customs seizure issue<\/strong>.<\/p>\n\n\n\n<p>In simple terms:<\/p>\n\n\n\n<p><strong>First customs seizure \u2192 One free replacement shipment<\/strong><\/p>\n\n\n\n<p><strong>Second customs seizure \u2192 No further replacement or refund<\/strong><\/p>\n\n\n\n<p>This protection does not apply when delivery fails because the customer refuses to complete customs clearance, refuses to pay required local taxes or duties, provides incorrect information, or does not cooperate with local customs requirements.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">6. Lost or Delayed Packages<\/h2>\n\n\n\n<p>If your tracking information has not been updated for a long time or your package has not arrived within the expected delivery period, please contact Customer Service.<\/p>\n\n\n\n<p>We will check the shipment with the carrier and help you find a solution.<\/p>\n\n\n\n<p>Please do not worry if tracking does not update every day. International packages are sometimes transferred between countries or shipping partners without a new tracking scan.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">7. Damaged, Wrong or Missing Items<\/h2>\n\n\n\n<p>Please check your package after delivery.<\/p>\n\n\n\n<p>If you receive:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A damaged product<\/li>\n\n\n\n<li>The wrong product<\/li>\n\n\n\n<li>The wrong size or version that is different from your order<\/li>\n\n\n\n<li>A package with missing items<\/li>\n<\/ul>\n\n\n\n<p>please contact our Customer Service team as soon as possible.<\/p>\n\n\n\n<p>We recommend contacting us within <strong>7 days after delivery<\/strong> and providing:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Your order number<\/li>\n\n\n\n<li>A short description of the problem<\/li>\n\n\n\n<li>Clear photos or videos showing the problem<\/li>\n<\/ul>\n\n\n\n<p>After checking the information, we will provide an appropriate solution, such as replacement, reshipment, or refund.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">8. Returns<\/h2>\n\n\n\n<p>For standard, non-customized products, you may request a return within <strong>14 days after delivery<\/strong>.<\/p>\n\n\n\n<p>Before returning anything, please contact Customer Service first. Please do not send a package back without receiving return instructions from us.<\/p>\n\n\n\n<p>Returned products must be:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Unworn<\/li>\n\n\n\n<li>Unwashed<\/li>\n\n\n\n<li>Unused<\/li>\n\n\n\n<li>In their original condition<\/li>\n\n\n\n<li>With original tags when applicable<\/li>\n<\/ul>\n\n\n\n<p>Unless the product is damaged, defective, or incorrectly shipped by us, the customer is normally responsible for return shipping costs.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">9. Customized &amp; Personalized Products<\/h2>\n\n\n\n<p>Products customized with a <strong>name, number, patch, badge, logo, or other personalized option<\/strong> are made specifically for you.<\/p>\n\n\n\n<p>For this reason, customized or personalized products normally <strong>cannot be returned or exchanged because of a change of mind or an incorrect size selected by the customer<\/strong>.<\/p>\n\n\n\n<p>However, if we made a mistake with your customization, or the product arrived damaged or defective, please contact us. We will check the problem and provide a suitable solution.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">10. Refunds<\/h2>\n\n\n\n<p>Once an eligible returned product has been received and checked, we will process your refund.<\/p>\n\n\n\n<p>Approved refunds will normally be sent back to your <strong>original payment method<\/strong>.<\/p>\n\n\n\n<p>After we issue the refund, it may take several business days for your bank, credit card company, PayPal, or payment provider to show the money in your account.<\/p>\n\n\n\n<p>Original shipping charges are normally non-refundable unless the return is caused by an error on our side.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">11. Incorrect Shipping Address<\/h2>\n\n\n\n<p>Please carefully check your shipping address before placing your order.<\/p>\n\n\n\n<p>We cannot guarantee successful delivery if the address, postal code, phone number, or recipient information provided by the customer is incorrect or incomplete.<\/p>\n\n\n\n<p>If you notice an error before your order is shipped, please contact Customer Service as soon as possible.<\/p>\n\n\n\n<p>Once a package has been shipped, we may not be able to change the delivery address.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">12. Need Help?<\/h2>\n\n\n\n<p>If you have any questions about your order, shipping, tracking, customs, returns, or refunds, please contact our Customer Service team.<\/p>\n\n\n\n<p>Please include your <strong>order number<\/strong> when contacting us so that we can help you more quickly.<\/p>\n\n\n\n<p>We will always do our best to help you receive your order safely and solve any delivery problems as quickly as possible.<\/p>\n\n\n\n<p><strong>Note:<\/strong> Nothing in this policy limits any rights you may have under applicable consumer protection laws in your country or region.<\/p>","protected":false},"excerpt":{"rendered":"<p>Shipping &amp; Returns Policy We want to make your shopping experience simple and worry-free. Please read the information below about order processing, shipping, customs, returns,&hellip;<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-10","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.camisa.shop\/de\/wp-json\/wp\/v2\/pages\/10","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.camisa.shop\/de\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.camisa.shop\/de\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.camisa.shop\/de\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.camisa.shop\/de\/wp-json\/wp\/v2\/comments?post=10"}],"version-history":[{"count":7,"href":"https:\/\/www.camisa.shop\/de\/wp-json\/wp\/v2\/pages\/10\/revisions"}],"predecessor-version":[{"id":57556,"href":"https:\/\/www.camisa.shop\/de\/wp-json\/wp\/v2\/pages\/10\/revisions\/57556"}],"wp:attachment":[{"href":"https:\/\/www.camisa.shop\/de\/wp-json\/wp\/v2\/media?parent=10"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}